I contacted customer service and was told by more than one person there that the warranty is only good for 12 months. Review #2216165 is a subjective opinion of poster. Order number 723894 was returned via post office on 7th September recorded delivery. I hate this couch. Recent recommendations regarding this business are as follows: "Go elsewhere", "Find what you want from another store", "Don’t buy furniture from West Elm". I caution everyone to stay away from Westelm. We appreciate you reaching out to us regarding the difficulty you experienced with your promotional code/sales price adjustment. Order number [protected] two extra large planters. Ive wasted 6 hours on calls following up, and still have no commitment from West Elm on when/if Ill get the sofa I paid for. While I knew the item was on back order, I kept checking on the shipping status. She says she cannot because it has already processed and that I would need to call customer service to cancel. The lady tells me to call fraud protection or something like that [protected]) to get it resolved. She says they can and tells the original lady I was dealing with and spoke to on the phone (tall, slender with glasses) to place the order. Order Number: [protected] The Emmerson pieces LOOK extremely hardy, and indestructible. West Elm Emmerson Collection poor quality, Warning to others about poor quality and insulting service, My husband and I purchased a sofa (or so I thought? AT the time I ordered, 1 furniture item and bedding were noted to be back ordered until late August/early September but all other items were scheduled to be delivered in July according to the order summary. I repeated this request November 11th & 16th and no one has responded. That was a long time to … A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Review #2096643 is a subjective opinion of poster. I thumbed through the new catalog when it arrived and immediately knew this table fit a look we want. I worked at home on these days to make sure I was there for delivery (I know it was estimated delivery, but figured one of the days had to be right). Customer service tells me they cant refund until they receive the table, changing the story form two months ago. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Review #2297616 is a subjective opinion of poster. So.....today I did... We bought the leather Haven sectional in December 2019. I call and the man on the phone tells me he just needed permission to rerun the card. New cushions or new couch. why!? Review #807305 is a subjective opinion of poster. I spoke to numerous customer service employees over the course of two months. Much to my surprise and distress, I learned the drawers are NOT removable!!! A little frustrated, I say, well can you order one and have it shipped to me? At one time it was March 9, then March 12, then March 15. I am extremely upset and disappointed I did not get the table I hoped for or ordered. Last minute, they cancel delivery with some excuse (some of them obvious lies). I loved the color, the yarn and style. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Don't buy this cheap furniture! Finally this morning I call customer service and they tell me there is a hold on the order. I would get notification that new table it is ready for delivery to my house, so I arrange my schedule (and work) to accommodate that. I have the Modern 6 Drawer Dresser and decided to move it to another bedroom, upstairs. It is Oct 23 and still waiting... It moves out of place and constantly needs adjusting. I dont have it, dont know where it is, and shipping is not under my control but theirs; yet, Westelm is trying to make it out to be my fault I dont have the refund they owe me. Fix the couch. I called West Elm and that is when my humiliation began. Are you delivering? We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. #westelmsucks, Experienced shedding in the first 6 weeks and was told we were out of the exchange period. I was actually being yeld at by a young punk telling me "the customer" how & where he delivery's items to peoples homes. Order no : MY85656532908. BUT due to the nastiness, the rudeness and non caring attitude I will not reorder and replace. I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and... Dear customer service We have all of our receipts for purchases made and there is no purchase for the amount charged. The company offers no explanation as to why it has taken over three weeks for my furniture to travel from LA to Boise. This is unacceptable service/quality. Review #2113554 is a subjective opinion of poster. When I talked to Sidelitona and they said that they hadnt received my sofa yet and had no information about when they would get it. I approved that and now I wait. My husband and I purchased (online) a sofa from West Elm in September 2020. On February 10, I called the store on water street in Milwaukee to ask if a new table was in stock because I was in the area and would pick it up, if so. During this period (7 weeks) the item has gone on sale twice. I ordered a bed from West Elm on May 5th. I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I worked with a wonderful woman (louella or louellen) and she was able to waive the shipping and told me if I could get my husband on the phone (due to work, during the week he is at our Chicago home) she could process it using his card. Consumers are not pleased with Reliability and Customer service. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Do you have something to say about West Elm? I don't know about the quality of the product yet but the delivery is not good. None of them were able to rectify the problem or know the best course of action. Called customer service - Im currently on the phone with them, on hold for nearly 30 minutes, and still no refund. I bought the Ilya wide planter Wednesday night in your Skokie, IL store. I ordered them in person and scheduled for them to be delivered in April. I paid $230 for "white glove" delivery and assembly. I forget to add that even though I spent $1, 300 with West Elm in April 2019, they claim to not be able to find my name or anything about my furniture purchase and delivery in August 2020 when I contacted them. Sale pricing and promotional offers are based on many factors, such as purchasing history, stock allowance and future purchase orders. What can we help you with? Review #2098510 is a subjective opinion of poster. It's the "Jute Diamond Rug" : https://www.westelm.com/products/jute-diamonds-rug-t5343/. I believe that this is totally unfair and would never order from west elm again. Graham Sands (Optum), Rick Bernard, Catherine Foley & Emmet Townsend [Inrupt Inc] - Racist skinhead bullies exemplifies corporate culture at optum, Wholesale Shelf Corporations - Scammer con artist, Black Arrow Express - my orders are still not delivered, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. So I was disappointed by the quality, but thought it might be fixable. I want 20% off the coffee table I've already paid for and been waiting 7 weeks to get and I want a reliable updated delivery date.